FAQ

Q: When will my order ship?
A: We process and ship coffees within 2 business days after you’ve placed your order. Immediately after checking out, you will see an order receipt that will let you know your order is being processed. As soon as your order leaves our warehouse, UPS will send you tracking information that will act as your final confirmation.

If you do not see an email with your order details, check in your ‘My Account’ page to make sure your order has gone through.

Q: When will I receive my order? 
A: Orders are shipped via UPS Ground departing from California. Orders have a typical ship time of 2-7 business days, but shipment time will vary based on proximity to California. 

If express shipment is required, please select that option during the checkout process. All express shipments DO NOT quality for Cherry Bomb Free Shipping and you will be responsible for the additional costs.

For every order, you will receive tracking information and an ETA directly from UPS via email after it has left our warehouse.

Q: What is Cherry Bomb’s Return Policy?
A:  We suggest that coffees are sampled prior to purchase to ensure calibration between your company and ours. If there is any major quality discrepancy between sample and landed coffee, please contact us at BombSquad@Cherrybombcoffee.com immediately so we can thoroughly evaluate and find a common resolution. 

Q: I am a non-U.S. Roaster looking to buy your coffee- How can I?
A: Cherry Bomb Coffee Traders offers our products for U.S. roasters ONLY. We are currently not offering coffee internationally. 

Q: Can I palletize my shipments?
A: Cherry Bomb Coffees ship in reinforced corrugated cardboard boxes straight to your door via UPS Ground Free Shipping. Due to shipment sizes and because we are able to offer free shipping via UPS, we do not palletize shipments.